London Stansted Airport

London Stansted Airport Information (STN)

London Stansted Airport (STN) is situated 30 miles northeast of central London and is within easy driving distance of the Midlands. It is a busy facility, handling over 14 million passengers per year and covering a hefty 100 international destinations. The airport has a single terminal in which both Arrivals and Departures are located on the same level.

London Stansted offers excellent services and amenities for its passengers, covering all the essentials that you would expect of an international airport. Bureau de change counters and ATMs are readily available as well as postal services. Meanwhile, an executive lounge can be found in the Departures area and is open to all fee-paying passengers. Other essentials include baby-changing rooms, children’s facilities and left luggage and lost property offices. To kill time before a flight, passengers will find a good variety of shops both land and airside and an impressive selection of cafés, restaurants and bars. Passengers wanting to surf the internet or send emails will find internet kiosks situated either side of security.

Public bus services serve the airport providing connections with central London and a variety of other destinations. Meanwhile, rail services are provided by the Stansted Express, which runs throughout the day to Liverpool Street Station. The airport is also well served by taxis, which can be found at a rank situated outside the Arrivals Hall.

Address: Enterprise House, Bassingbourne Road, Essex, CM24 1QW, UK
Telephone: +44 844 335 1803


Business, VIP & Wifi

London Stansted holds its own in terms of facilities for business passengers, offering VIP lounges with business facilities, internet terminals throughout the airport and Wifi access for those with laptops. Extra business facilities are also available at nearby airport hotels.

Business centres: there is no dedicated, purpose built business centre in the airport however passengers with business needs will find facilities in the Servisair executive lounge. Places in the lounge can be booked directly via the airport’s official website

Meeting rooms: London Stansted Airport has no meeting or conference rooms available and companies wishing to hold such events should consider the Hilton-London or the Radisson SAS hotels, both of which are located within the airport grounds.

VIP: the Servisair executive lounge is open to all passengers for a fee. Within the lounge are extra comforts as well as a selection of facilities aimed at business travellers. Drinks and snacks are complimentary in the lounge.

Internet: Spectrum Interactive provides internet access in various locations in the airport. Before security, a web terminal is situated at Check-in Zone A, while beyond security, terminals can be found in the following places: the main Departures Lounge, next to Prêt a Manger; at Est Est Est, near gates 1 to 19; close to WH Smith outlets at gates 20 to 39; at gates 40 to 59; at the UK Departure Lounge, near gates 84 to 88. For passengers with laptop computers, Wifi access is available throughout the terminal. Users are required to have a T-Mobile or BT Openzone account in order to log on to the network.

Car Rental

Since London Stansted Airport is such a busy facility, seeing passengers arriving in their millions from the EU and the US, there is a high demand for car hire at the airport. Fortunately, this demand is well met with a good selection of internationally recognised car hire companies. Those companies represented at the airport are listed below.

The desks of Stansted Airport’s car hire companies are situated between the Departures and International Arrivals halls, providing easy access for all passengers.
Alamo, Avis, Budget, Europcar, Hertz and National all have desks as well as a small number of local companies and while hiring on arrival is a reasonable option, booking ahead is recommended. Rates for pre-booking are invariably cheaper than those available at the desks and you also stand a greater chance of getting the vehicle of your choice.


Babies: passengers with babies will find baby-changing rooms in the International Arrivals area and close to the UK and Ireland Arrivals area. Beyond security, a babycare centre can be found next to the World Duty Free shop, just off the main Departures Lounge. All of the above facilities are open 24 hours.

Children: parents with small children will find unisex toilets located in the main concourse area and the Departures Lounge. A soft play area for children can be found in the Departures Lounge, close to Hamleys toy store. The area is unsupervised and suitable for children between two and six years of age. For similarly aged children, the BAA Information Desk offers free children’s packs containing crayons and colouring books. For older children, there is an arcade with a wide selection of modern video games.

Mothers: Boots the chemist is on hand for the purchase of essential baby items such as nappies, formula, baby wipes and so on. Parents will find that the majority of the airport’s eateries have high chairs for babies and toddlers, while children’s menus are also available. Hamleys toy store will keep kids occupied for some time while they are perusing the many fun products on sale and purchases can alleviate boredom during long waiting periods.


The following destinations are currently serviced by schedule or charter flights on a regular or seasonal basis.

Aarhus Glasgow Paphos
Alghero Gothenburg Parma
Alicante Granada Pau
Almeria Graz Perpignan
Altenburg Grenoble Pescara
Amsterdam Guernsey Pisa
Ancona Hamburg (Luebeck) Poitiers
Antalya Hanover Poprad
Asturias Oviedo Haugesund Porto
Athens Helsinki Poznan
Balaton Istanbul Prague
Barcelona Izmir Reus
Bari Jerez Reykjavik
Belfast City Jersey Riga
Belfast International Karlsruhe Rochefort
Bergen Kaunas Rodez
Bergerac Kerry Rome Ciampino
Berlin (Tegel) Knock Rotterdam
Berlin Schoenefeld Krakow Rzeszow
Biarritz Lamezia Salzburg
Bilbao Larnaca Santander
Blackpool Leipzig Santiago De Compostela
Bologna Limoges Seville
Bratislava Linz Shannon
Brindisi Ljubljana St Etienne
Brno Lodz Stockholm Skavsta
Budapest Londonderry Stuttgart
Bydgoszcz Lyon Sumburgh
Carcassonne Malaga Szczecin
Cologne ( Bonn) Malmo (Sturup) Tallinn
Copenhagen Malta Tampere
Cork Manchester Tel Aviv
Dalaman Milan Bergamo Tenerife Sur
Dinard Montpellier Toulon
Dublin Munich Tours
Dusseldorf Munster Osnabruck Trieste
Edinburgh Murcia Trondheim
Eindhoven Nantes Turin
Esbjerg Naples Valencia
Faro New York (JFK) Valladolid
Faroe Islands Newcastle Venice Treviso
Friedrichshafen Newquay Verona ( Brescia)
Gdansk Nice Vienna
Geneva Nuremberg Vitoria
Genoa Oslo Torp Warsaw
Gerona Oslo Washington (Dulles)
Glasgow Prestwick Paderborn Wroclaw
Gothenburg Saev Palermo Zaragoza
Gothenburg Palma


London Stansted Airport is located 30 miles northeast of central London, just off the M11 motorway. The airport’s convenient location makes it easy to access from the centre of London and all points on the compass.

From the north: take the M11, exiting at Junction 8 onto Thremhall avenue, which provides direct access to the airport.

From the south: take the M25, exiting at Junction 27 onto the M11 north. Follow the M11 until Junction 8, at which point exit onto Thremhall avenue east. From here, follow the signs for the airport. From central London, follow the same directions from the M11.

From the east: take either the A12 or the A120 to Parsonage road. Follow Parsonage road north until you reach the airport.

From the west: take the A120 until the second exit which is the exit for the M11 entry roundabout. From the roundabout head onto Thermhall avenue for the airport.


London Stansted Airport offers its 14 million annual passengers a good selection of facilities and services that cover all the prerequisites that would be expected of a modern international airport. Essentials such as financial amenities and information services are on hand, plus extensive shopping and dining facilities. Disabled passengers are also well catered for.

Money: passengers with financial needs will find both ATMs and bureau de change counters in the following areas: the International Baggage Reclaim Hall, the International Arrivals area, the main concourse and the Departures Lounge.

Services: postal facilities are available in the terminal, while parents with small children will find baby-changing facilities and children’s play areas. Internet access is available before security in Check-in Zone A and after security in a variety of locations.

Smoking: the airport has several smoking areas; before security a single public smoking room is available near Check-in Zone K, while Pontis café and O’Neills pub also permits smoking in certain areas. Beyond security, there is a total of five public smoking areas, plus other areas within selected catering establishments.


London Stansted has a number of dedicated airport hotels which can be found within the official airport grounds, while a good variety of other hotels can be found within reasonable driving distance. Many of those situated away from the airport provide transfers, which are invariably included in the price of the room.

Express by Holiday Inn Stansted Airport (four star)
A modern hotel situated just one mile from the airport, with free coach transfers to and from the airport available. Room facilities include en-suite bathroom with power shower, air conditioning, TV, hairdryer, coffee and tea making facilities and high speed internet connections. Hotel facilities include a business centre, conference rooms, currency exchange and a restaurant.
Check in: 13.00. Check out: 11.00 More details and reservation online

Down Hall Country House Hotel (four star)
Just nine miles or a 20-minute drive from the airport, this converted stately home offers all the facilities of a purpose built establishment. Rooms have en-suite bathroom plus free tea and coffee making facilities, colour TV and a trouser press. Airport transfers are included in the price of the room.
Check in: 15.00. Check out: 11.00 More details and reservation online

Radisson SAS Hotel London Stansted Airport (four star)
A modern, contemporary styled hotel situated just three minutes walk from the airport. Room facilities include tea and coffee making facilities, an iron and trouser press, minibar, flat screen TV with satellite plus Wifi and broadband internet access. The hotel has a variety of restaurants and bars as well as its own health club. Breakfast is from 06.30 onwards and is not included in the room price.
Check in: 14.00. Check out: 12.00 More details and reservation online

Saracen’s Head Hotel (three star)
A small hotel situated just five miles from the airport. All of the hotel’s rooms have en-suite bathrooms with bath and shower, TV, tea and coffee making facilities, hair dryer and trouser press. Airport transfers are available with 24 hours advance notice; charges are applicable in some cases.
Check in: 14.00. Check out: 11.00 More details and reservation online

Stansted Hilton (four star)
Located within the airport grounds, the Stansted Hilton is a modern three storey hotel. Hotel rooms offer en-suite bathroom, telephone, colour TV and tea and coffee making facilities. Breakfast is not included in the price of the room. Hotel facilities include a pool, gym, Jacuzzi and a sauna.
Check in: 15.00. Check out: 12.00 More details and reservation online

Angel and Harp (three star)
A converted 16th century building located in Great Dunmow. Hotel rooms are en-suite and include TV, telephone and tea and coffee making facilities. Airport transfers and breakfast are included in the price of the room.
Check in: 14.00. Check out: 10.30 More details and reservation online


London Stansted Airport (STN) offers a good infrastructure of staff dedicated to serving the needs of passengers, among which are security personnel, porters and conscientious information desk employees. The airport’s information desk can be found adjacent to the International Arrivals area and is available for service from 05:30 to 01:30, seven days a week. Some other useful departments in the airport are listed below.


London Stansted has ample parking facilities including short-term parking near to the terminal and long-term parking situated a little farther away. Disabled drivers are amply catered for, while a valet parking service is also available.

Short term: a facility for drivers wishing to park their vehicles for short periods is provided next to the terminal building. A period of 15 minutes free parking is permitted, after which charges are levied by the hour.

Long term: a facility for drivers wishing to leave their vehicles for 5 days or longer is situated away from the terminal building and is connected via a free shuttle bus. Spaces in the car park can be booked in advance by calling.

Drop off and valet: Stansted Airport’s valet parking facility is known as the Meet and Greet Valet Parking service and is available to all by pre-booking ahead of arrival at the airport. Staff awaiting your arrival at the terminal will take your car, park it safely and securely, and then return it to you when you arrive back at the airport. The valet parking booking line is.

Special needs: passengers with special needs wishing to park their vehicles at London Stansted Airport will find conveniently situated designated disabled parking spaces in both the short-term and long-term car parks. Driver need to be in possession of a relevant disabled persons’ badge to use these spaces. A porter service is also available for disabled drivers can be booked by calling

Shops & Eating

Restaurants and bars: London Stansted has a good selection of eating and drinking establishments both land and airside of the terminal, with categories such as snack outlets, restaurants and bars available. Ahead of security, there are popular names such as Costa and Pret a Mangér, while in the Departures area you’ll find Est Est Est, Frankie and Bennys and Millies Cookies.

Convenience items: a good selection of high street stores is available for last minute purchases or items to make your time at the airport more enjoyable. There are a handful of WH Smith outlets as well as other favourites such as HMV, Tie Rack, Dixons and Boots.

Duty free shopping: a total of three duty-free shops provided by World Duty Free are on hand beyond security. Products available include wines and spirits, tobacco, perfumes, watches, sunglasses and confectionery.


Terminal 1

Before Security
Accessorize Open – 05:00 – 21:00 Mon – Sun
Books etc Open – 05:00 – 21:00 Mon – Sun
Boots Open – 24 hours Mon – Sun
Clarks Open – 05:00 – 21:00 Mon – Sun
Cotton Traders Open – 05:00 – 21:00 Mon – Sun
Hargreaves Sports Open – 05:00 – 21:00 Mon – Sun
Impulse Open – 05:00 – 21:00 Mon – Sun
Monsoon Open – 05:00 – 21:00 Mon – Sun
Tie Rack Open – 05:00 – 21:00 Mon – Sun
WHSmith Open – 24 hours Mon – Sun (arrivals), 04:30 – 22:00 Mon – Sun (departures)
After Security
Accessorize Open – 05:00 – 21:00 Mon – Sun
Austin Reed Open – 05:00 – 21:00 Mon – Sun
Body Shop Open – 05:00 – 21:00 Mon – Sun
Books etc. Open – 05:00 – 21:00 Mon – Sun
Boots Open – 05:00 – 21:00 Mon – Sun
Case Open – 05:00 – 21:00 Mon – Sun
Chocolates Open – 05:00 – Last departing flight
Dixons Open – 05:00 – 21:00 Mon – Sun
FCUK Open – 05:00 – 21:00 Mon – Sun
Goldsmiths Open – 05:00 – 21:00 Mon – Sun
HMV Open – 05:00 – 21:00 Mon – Sun
Hackett Open – 05:00 – 21:00 Mon – Sun
Hamleys Open – 05:00 – 21:00 Mon – Sun
Kurt Geiger Open – 05:00 – 21:00 Mon – Sun
Nike Open – 05:00 – 21:00 Mon – Sun
Pen Shop Open – 05:00 – 21:00 Mon – Sun
Quiksilver Open – 05:00 – 21:00 Mon – Sun
Ted Baker Open – 05:00 – 21:00 Mon – Sun
Tie Rack Open – 05:00 – 21:00 Mon – Sun
WH Smith Open – times differ with respective outlets
Watch Station Open – 05:00 – 21:00 Mon – Sun
World Duty Free Open – times differ with respective outlets
World Shopping Open – 05:00 – Last departing flight
World of Whiskies Open – 05:00 – 21:00 Mon – Sun

Special Needs

London Stansted Airport conforms to EU standards with regards to facilities for passengers with special needs. On hand are designated parking spaces, mobility and boarding assistance, reserved seating areas, induction loops, disabled persons’ toilets and telephones as well as lifts and ramps.

London Stansted’s terminal conforms to international standards with regards to accommodating passengers in wheelchairs. Access to all public areas is available via lifts and ramps, while extra assistance in getting from gates to aircraft is also available. Specially designed toilets are clearly marked with disabled symbols, as are the parking spaces designated for disabled drivers. Passengers arriving without a wheelchair but requiring the use of one while in the airport can request one ahead of their arrival at the terminal.

For the hard of hearing, the airport’s induction loop system has points throughout the airport allowing the amplification of airport announcements. Special telephones are also on hand for those with hearing difficulties including both text phones and others fitted with induction couplers. Those versed in the use of sign language will also find a number of staff members who are competent in its usage.

For the visually impaired, signage is printed in black on yellow, while for those severely challenged, assistance is available by calling the airport ahead of arrival.

Stopover Guide

London is England’s capital city and it is a bustling, multicultural metropolis, offering an eclectic mix of fine architecture and historic sights along with modern conveniences and attractions. Famous landmarks, world-renowned art galleries, fine restaurants and diverse nightlife are just some of the many things that London has to offer.


• The Tower of London; this is the building where so many historical English figures met their demise.
• The Houses of Parliament is the seat of the British government and its buildings are rich with interesting histories.
• Buckingham Palace is the official London residence of the Queen and the Royal Family. Visitors can observe the daily changing of the guard ceremony.
• Westminster Abbey is a magnificent protestant church where important services such as royal weddings, funeral and so on take place.
• The London Eye allows you to see London from an entirely different perspective.
• Trafalgar Square has been the scene of important historical events and is now home to a number of grand statues.
• Madame Tussaud’s Waxwork Museum offers figure of some of the world’s most famous characters from the past and present, now immortalised in wax.
• The Tate Galleries display works by some of history’s greatest names as well as exhibitions by contemporary artists.
• Covent Garden is one of the city’s liveliest shopping areas and the scene of many street entertainers.

Eating and Shopping: eateries can be found throughout the centre of London and it’s probably unfair to say that there is a general restaurant zone. Areas worthy of mention however would include Covent Garden, where English, French, Italian, Asian and American restaurants can all be found, and Soho, which offers a high concentration of restaurants, while nearby Chinatown offers some fantastic Asian establishments.

For shopping, Covent Garden is again a good place to head, offering a variety of fashionable and niche retail establishments. Oxford street is home to the city’s greatest concentration of shops and it offers all the big high street names. The city’s famous markets such as those on Portabello road and at Camden are also well worth a visit.

Day trips and tours: travel just 30 miles west of London and you can visit Windsor Castle, a magnificent historic construction that serves as an out of city residence for the Royal Family. The castle is located on the Thames River and nearby is the equally historic Hampton Court Palace, which was once home to the infamous Henry XIII. Also within driving distance of the city is the seaside town of Brighton, situated 50 miles south; the town offers some of the best views of scenic Sussex. Other Sussex towns worthy of mention include Hastings and Battle, while Canterbury and Dover in Kent, to the east of London, are also notable and suitable for a daytrips.


Within easy driving distance of the country’s capital city, London Stansted Airport (STN) handles over 14 million passengers per year from a single terminal at which more than 40 airlines are based. Flights are predominantly to EU destinations, with some domestic cities also served.

Terminal 1: The airport’s single terminal handles all arrivals and departures on the same level. Passengers will find ATMs situated both before and after security plus a variety of other amenities in the main concourse area. The compact nature of the terminal makes accessing its facilities easy and convenient.


London Stansted Airport is served by an excellent transport infrastructure which provides connections to central London, from where national connections can be made. A rail link, shuttles, regional buses and taxis are all available from the terminal.

Rail and metro: the Stansted Express rail service serves the airport, providing connections between the airport’s station, which is located beneath the terminal, and London Liverpool Street Station. At peak times of the day, trains run at 15 minute intervals and at 30 minute intervals at all other times. The average journey time from the airport to the city is 40 minutes.

Shuttles and buses: a number of shuttle and public bus services are available from the airport to the city, with hourly services to London Victoria Coach Station operated by Terravision shuttle. Other options include services by Arriva and Airbus to North London, while Jetlink services serve local towns. National Express coaches provide services to an extensive number of UK cities.

Taxi and limo: taxis can be booked from the Checkercars reservation desk in International Arrivals or via one of the free phones on hand, following which passengers can await collection outside the terminal building. Royal Silver Service, ChauffeurExec and Grosvenor Carriages provide limousines for those wanting to travel in style and can be booked ahead or on arrival.

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